Refund Policy

Thank you for purchasing tickets for teamLab Phenomena Abu Dhabi. Please read this policy carefully before completing your purchase.

Ticket Refunds

Date & Time Changes

Requests to modify booking dates or times may be accepted subject to:

• Availability on the requested new date or time
• Sufficient advance notice before the original visit date
• Any applicable change fees

To request a change, contact us at [email protected] as early as possible.

Event Cancellation

If an event or session is cancelled by the organiser, customers may be eligible for:

• A full refund to the original payment method
• Rescheduling to another available date
• Credit toward a future booking

Late Arrivals

Late entry may be limited depending on venue capacity and operational requirements. We strongly recommend arriving within your selected timeslot to guarantee entry. We are unable to offer refunds for missed timeslots due to late arrival.

Incorrect Bookings

Customers are responsible for reviewing all booking details before completing payment — including date, time, ticket type, and quantity. Refunds for incorrect bookings may not be guaranteed.

Technical Issues

If you experience technical issues during the payment process or ticket delivery, please contact our customer support team immediately. We will investigate and assist with resolution.

Refund Processing

Approved refunds are typically processed back to the original payment method within 5–14 business days, depending on your payment provider.

Contact Us

For refund inquiries or assistance, please reach out to our team:
[email protected]

We aim to respond to all enquiries within 2 business days.